Refund policy

We want you to be happy with what you have bought. If you are not, here is exactly where you stand.

RETURNS

You have 30 days from the day your order arrives to return it. This is longer than the 14 days required under the Consumer Contracts Regulations 2013, because we would rather you had time to be sure.

Unopened products in their original packaging can be returned for a full refund, including any standard delivery you paid.

If a product has been opened and has genuinely disagreed with your skin, message us through the chat on any page of this website. Tell us what happened and we will sort it out. We would rather do that than have you keep something you cannot use.

For hygiene reasons we cannot resell opened cosmetics, so opened returns are handled case by case rather than automatically.

HOW TO RETURN SOMETHING

Message us through the chat on any page of this website with your order number and which items you are sending back. We will reply within one working day with the return address and instructions.

Return postage is paid by you unless the item was faulty, damaged or incorrect, in which case we cover it.

Please obtain proof of postage. Until a parcel reaches us it remains your responsibility.

REFUNDS

Once your return arrives we will inspect it and message you to confirm. Approved refunds are issued to your original payment method within five working days.

Your bank may take a further few working days to show the money. If it has been more than ten working days since we confirmed your refund, contact your bank first, then us.

FAULTY, DAMAGED OR INCORRECT ITEMS

Message us through the chat with your order number and a photograph. We will post a replacement the same working day at no cost to you, and you will not need to return the original.

Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are faulty, not as described or not fit for purpose.

YOUR RIGHT TO CANCEL

You may cancel your order for any reason within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. Tell us through the chat and return the goods within 14 days of telling us.

EXCEPTIONS

Gift cards are non-refundable.

Sale items are returned on the same terms as full price items.